Principles for booking administration

1    Field of application 
For the administration of all bookings that are procured through the Qubeat GmbH – Qubeat in the following – solely the following principles are valid. They rule the procedure of Qubeat during modifications and cancellations of bookings.

2    Agreement of guest 
The modification or cancellation of a booking requires the agreement of the guest. If the landlord assigns Qubeat for modification or cancellation, he/she is responsible to the guest.

3    Access of statement
The decisive moment for modification or cancellation is the receipt of the statement at Qubeat. If the statement is received outside of office hours, the modifications or cancellations will be carried out on the next working day. It is recommended to forward the statement in written form, for example via the contact form.

4    Notification and Examination 
Guests and landlords are informed via e-mail about modifications and cancellations. At the same time, the booking will be updated in the landlord's and the guest's account. Guest and landlord will check the modification or cancellation and immediately announce possible mistakes to Qubeat.

5    Modification of a booking 
The modification of a booking takes place, if Qubeat modifies the number of persons or the period of a booking. The modification of a booking can only be effected in line with the availability and according to the offer of the landlord. In this respect the guest has no unlimited demand on the modification of a booking.

5.1    Unmodifiable details
In case further regulations do not include special rules, the original booking data will remain unaltered during a modification. This especially applies to details about the final cleaning, rental deposit or the cancellation charge.

5.2    Modification of persons within an already booked period
A modification of the number of persons within a period that has already been booked will be effected with the same conditions (price per person and night), at which this period has first been booked.

5.3    Modification of arrival and departure, additional period 
In case of modification of arrival or departure date including the booking of an additional period, the current conditions (price per person and night) of the landlord at the time of modification are effective.

5.4    Modification of arrival and departure, cancellation of a period 
In case of modification of the arrival or departure date including a cancellation of a period, the cancelled nights will result in cancellation charges that will be added to the total price of the modified booking, if the guest explicitly and legally effectively agreed on the cancellation conditions during the booking. Otherwise, the cancellation will take place according to the conditions of the contract in direct processing between guest and landlord.

5.5    Modification of minimum booking period
If the minimum booking period at the time of modification of a booking is higher or lower compared to the original time of booking, the lower value will become effective at the time of booking modification.

5.6    Modification of maximum number of persons 
If the maximum number of persons at the time of modification is higher or lower compared to the original time of booking, the higher value will become effective at the time of booking modification.

5.7    Modification of number of persons within an already booked period at raised maximum number of persons 
If the booking modification takes place within an already booked period for a number of persons, for whom by the first time of booking no price has been stated, as the maximum number of persons at the time of booking modification has been raised, for this number of persons the price becomes effective that equals the maximum number of persons at the time, in which this period has been booked first time.

6.    Booking cancellation 
In case of a complete booking cancellation, the cancellation charges will become due for the cancelled nights, if this has been mentioned in the contract between guest and landlord. Potentially, indemnity claims between guest and landlord will remain unaffected from this regulation.

If a booking is being completely cancelled, the cancellation charges will become due for the cancelled nights, if the guest explicitly and legally effectively agreed on the cancellation conditions while booking. Otherwise, the cancellation will take place according to the regulations stated in the contract in direct processing between guest and landlord.

7.    Calculation of cancellation charges
According to the valid cancellation table at the time of booking, depending on the remaining period between cancellation and arrival date, a part of the agreed overnight rate will be charged as a fee. Currently, the following cancellation charges are effective:

before the 28th day	by the 28th day	by the 21st day	by the 14th day	by the 7th day
5,00 %	25,00 %	45,00 %	65,00 %	85,00 %

8.    Change of booking
The change of booking of an already booked accommodation to another accommodation is only possible by cancelling the original booking and equally booking a new accommodation.